Terms and Conditions

 

1. Copyright

Any written content, photography, imagery and other material shown on this website is the property of The Whiskymouse and can only be used with the express consent of The whiskymouse. Please contact info@whiskymouse.com.

2. Age Restriction

We can only sell alcohol products to those over the age of 18. By placing an order, you confirm that you are at least 18 years of age and the minimum legal age for purchasing alcohol in your country of residence.

3. Privacy

Any information collected is done so that we can contact you with offers, and so that we can deliver orders if products are ordered online. The Whiskymouse ensures that any potential threats to your personal details are minimised. We will not share the details that you have disclosed to us with any other parties. We may contact you from time to time to let you know of offers that we may have. If you do not wish to receive further information from us, please contact us. We will not contact you unless subsequently asked to do so. If you would like to query our privacy policy or raise any issues, please contact us at info@whiskymouse.com.

4. Security

To protect the safety of customers financial details TheWhiskymouse.com uses all appropriate and necessary measures to ensure your details are sent securely to us. Once we have those details, we treat them diligently and responsibly.

5. Payment Methods

Payment can be made by debit or credit card online, using the following cards: Mastercard, Maestro, VISA, VISA Electron, Delta and Solo.

6. Follow Up

Once an order is placed, you shall be contacted via email. Confirming the order details it also details a unique order number. (Please retain details of this for future reference). If there are any errors please contact us within 24 hrs.

7. Delivery

Please see our Postal Charges page for details. Any queries please contact us at info@whiskymouse.com.

8. Returns Policies

If you are unhappy with any products purchased we shall refund your money, or exchange the products if you inform us within 7 days of receiving delivery of the goods. In this event, the products must be returned to us in good condition. We will make reimbursements within 30 days of cancellation. Any product returned must be within its original packaging. (Unfortunately we cannot pay for the delivery charge of unwanted products.) Any products that we send to you that are faulty or damaged we will replace them where possible or reimburse you for the expense. (Should you prefer). Including the cost of delivery. If products are faulty or damaged, we require that you tell us within a reasonable time of receipt of the products (3 Days). All refunds and reimbursements will be paid within 30 days of your notifying us of your wish to return the products. Any product returned must be adequately packed to avoid any possible damage.

9. Accuracy

Whilst we have endeavoured to ensure the accuracy of the information on the site, we cannot guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material on the website. Images used on the site are only for indicative purposes. Any specifications used can change without notice and products are subject to availability. This does not affect your statutory rights as a consumer.

10. Availability

Supply is usually reliable for most products displayed at Whiskymouse.com. Some of the whiskies and spirits shown are either not available because they are temporarily out of stock or limited in supply. For multiple orders of the same bottle we cannot guaranty that we will have in stock all bottles requested. But we are happy to offer an alternative. Should a product be unavailable, we will inform you of this As soon as possible.

11. Taxes and Duties

All prices shown are inclusive of VAT (at the current rate). If we are sending products to an address within the European Union (EU), prices are subject to Value Added Tax (VAT). If we are sending to an address outside the EU, we do not charge VAT, however you may be liable to local taxes and duties upon arrival in your country.

12. Address

Whiskymouse.com
Home Farm
High Street
Harrington
Northamptonshire
NN6 9NU

 

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